For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is John W Grant & Son Limited of 66 Love Street, Paisley, Renfrewshire, PA3 2EH.
1. Information we may collect from you
We may collect and process the following data about you:
1.1 Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to any of our services, search for a product, place an order on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number and financial and credit card information.
1.2 Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
1.3 Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, tradesmen, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
2.2 All cookies used by our site are in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations.
2.3 You may, if you wish, deny consent to the placing of cookies however if you do so certain features of our site may not function fully or as intended.
2.4 Certain features of our site depend upon cookies to function. These cookies are deemed to be “strictly necessary” and are shown below. Your consent will not be sought to place these cookies. You may still block these cookies by changing your internet browser’s settings.
2.5 Our site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how users use our site. This, in turn, enables us to improve our site and the products and services offered through it. You do not have to allow us to use these cookies, as detailed below. However, whilst our use of them does not pose any risk to your privacy or your safe use of our site it does enable us to continually improve our business.
2.7 The analytics services used by our site use the following cookies:
|Name of Cookie||First / Third Party||Provider||Purpose|
|_utma||First||Google Analytics||A visitor id which is used to identify unique visitors to the site. Expires 2 years after being set.|
|_utmb||First||Google Analytics||A session id which is used to identify the length of the session and the pages which are viewed. Expires 30 minutes after the end of the session.|
|_utmz||First||Google Analytics||This cookie stores the type of referral used to reach the site, such as directly, referring link, website search or a campaign. Expires 6 months after being set.|
2.8 You can choose to enable or disable cookies in your internet browser’s privacy settings. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.
2.9 You can choose to delete cookies at any time however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, personalisation settings.
2.10 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
3. Uses made of the information
3.1 We use information held about you in the following ways:
3.1.1 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
3.1.2 to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
3.1.3 to notify you about changes to our service;
3.1.5 to comply with any legal obligations;
3.1.6 to enable the proper maintenance and operation of our site;
3.1.7 to allow us to consider your comments, queries and suggestions and respond, if necessary;
3.1.8 to ensure that content from our site is presented in the most effective manner for you and for your computer.
3.1.9 to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
3.1.10 to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
3.1.11 to allow you to participate in interactive features of our service, when you choose to do so;
3.1.12 as part of our efforts to keep our site safe and secure;
3.1.13 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
3.1.14 to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
3.2 We may combine information about you that we receive from other sources with information that you give to us and information that we collect about you and may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
4. Disclosure of your information
4.1 We may share your information with selected third parties including:
4.1.1 business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; and
4.1.2 analytics and search engine providers that assist us in the improvement and optimisation of our site.
4.2 We may disclose your personal information to third parties:
4.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
4.2.2 if John W Grant & Son Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
5. Where we store your personal data
5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. Third party personal data
7. Your rights
7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com
7.2 Our site may, from time to time, contain links to and from the websites of third parties such including without limitation trading companies, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.